Family-owned · Houston Local

Booking Terms & Conditions

Please read these terms before booking your cleaning service online.

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What You Agree To When Booking

Thank you for choosing Maid U Shine for your Houston cleaning service. By booking online, you agree to the terms and conditions listed on this page. These policies exist to protect both you and our team, and to make sure every appointment runs smoothly from the moment we confirm your date to the moment we leave your home.

If you have questions before booking, call or text us at 713-505-1613 or reach us at hello@maidushine.com. We are happy to walk you through any of these terms before you submit a deposit.

Deposit & Membership Pricing

A deposit is required to reserve your appointment online.

To book online, we require a deposit that will be applied to the final cost of your cleaning, which starts at $50 plus tax. The final cost of your service depends on the specific details of your cleaning needs. After you complete the deposit payment, we will contact you to confirm the date, time, and total price of the service. If you hold a Maid U Shine membership, you receive 10% off any service, including one-time bookings. Membership pricing is applied automatically at checkout when your account is recognized.

Deposit starts at $50 plus tax and is applied to your total
Final price confirmed after deposit, based on your specific needs
Members receive 10% off any service

Refunds & Cancellations

Cancellation, Lockout & Refund Policy

Cancellation Notice

If you need to skip or cancel a scheduled appointment, call the office or email us at least two (2) business days before your appointment. This allows us to reassign your maids to another customer. Less than two business days' notice will result in a fee equal to half the price of the scheduled appointment.

Lockouts

Our time starts when we arrive at your home. If we are unable to access the property, locked out, no key left, alarm issues, you will be charged the full price of the scheduled service. Please make sure access arrangements are confirmed before your appointment day.

Partial Deposit Refund

You are eligible for a partial refund of your deposit (minus any transaction fees) only if Maid U Shine cannot provide the service for internal reasons. In that case, your refund will be processed within 3–5 business days and credited to the account used for the original payment.

Property Conditions & Access

If there is significant clutter or foot traffic in your home on the day of your appointment, our maids will do their best to work around it. Interruptions to our routine may prevent us from completing everything within the estimated timeframe. Additional time may be available for purchase, or we may need to adjust the scope of tasks based on what the allotted time allows. Please note the following exclusions. Our maids do not move heavy furniture or appliances, clean outdoor areas, perform carpet cleaning, remove mold or pest infestations, address deep stains, or clean areas that are not safely reachable. For a full description of what's included in each service type, visit our deep cleaning service and post-construction cleaning pages.

What We Don't Cover

Standard Service Exclusions

Heavy Items

Moving heavy furniture, appliances, or large objects is not included in any cleaning appointment.

Outdoor Areas

Our services are limited to interior spaces. Patios, garages, driveways, and exterior surfaces are not included.

Carpet Cleaning

Steam or deep carpet extraction is not a service we provide. Surface vacuuming is included in standard visits.

Mold & Infestations

Mold remediation and pest or infestation removal fall outside the scope of our cleaning services.

Deep Stain Removal

Stains that require chemical treatments or specialty equipment beyond standard cleaning supplies are excluded.

Hard-to-Reach Areas

Areas that cannot be safely accessed with standard cleaning tools or a step stool are not included.

A team meeting in an office setting featuring a man presenting to six seated employees in branded uniforms. — **Moylam Wong & Raul Wong** Owners · Maid U Shine

Our Guarantee

100% Satisfaction: 24-Hour Re-Clean Policy

If any area of your home falls short of what you expected, we will come back and make it right.

Call or email our office within 24 hours of your appointment and we will schedule a re-clean of the unsatisfactory areas at no additional charge. This guarantee applies to all standard cleaning appointments. If you purchased a set number of hours, we guarantee you will receive that number of hours of cleaning. However, the 100% Guarantee does not apply to hourly jobs. You may not have purchased enough hours to complete the job to our full standards, and that is a scope issue, not a quality issue. Because of the subjective nature of cleaning, and because our maids have already done the work, refunds are not offered. Cleaning is hard work, and our team deserves to be paid for it. If you do not agree with this principle, please contact us before booking so we can discuss your expectations. You can also review the difference between maintenance and deep cleanings to make sure you are booking the right service.

Family-owned
Houston Local

4.9: 412 Google reviews
24-hour window to report any concern: Call or email within 24 hours of your appointment
Re-clean of unsatisfactory areas at no charge: Applies to all standard cleaning appointments
Hourly jobs are excluded from the guarantee: Scope limitations apply when hours are purchased
Refunds are not offered: Our maids are paid for work rendered, re-cleans are our remedy

Soliciting Our Staff

Our maids are central to what makes Maid U Shine work. If you hire, solicit, or otherwise recruit any current or former Maid U Shine associate, directly or through a third party, without our written consent, you agree to pay an Unfair Competition fee of $5,000, plus all associated court costs and attorney fees. This policy exists to protect the livelihoods of our team and the integrity of the business.

Unfair Competition fee: $5,000 plus court and attorney fees
Applies to hiring or soliciting current or former associates
Applies whether approached directly or through a third party

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4.9 from 412 Google reviews

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Updated November 2026